Refund policy
Return & Refund Policy
We want you to be completely satisfied with your purchase! Please read our return and refund policy carefully to ensure a smooth process.
Returns & Exchanges
We accept returns and exchanges under the following conditions:
- If your item doesn’t fit, you can request an exchange within 3 days of delivery. The item must be unused, unwashed, and in its original packaging.
- If you ordered the wrong size, you must return the item immediately upon receipt to the shipping representative. You will only be charged for the delivery fees.
- If your return is approved, you will receive a return shipping label and instructions on how to send your item back. Items sent without prior approval will not be accepted.
To start a return, contact us at info@shebrandstore.com.
Return Shipping Costs
- Returns are not free—return shipping costs apply.
- If your item is defective, damaged, or incorrect, please contact us immediately so we can assist you.
Non-Returnable Items
The following items cannot be returned:
- Perishable goods (food, flowers, plants)
- Personalized or custom-made items
- Personal care products (beauty items)
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards are non-refundable
If you have questions about a specific item, contact us at info@shebrandstore.com.
European Union 3-Days Cooling-Off Period
If your order is being shipped to the European Union, you have the right to return your item within 3 days for any reason. The item must be unworn, unused, with tags, and in its original packaging, along with proof of purchase.
Refunds
- Once we receive and inspect your return, we will notify you of the refund status.
- If approved, you will receive a refund on your original payment method within 10 business days.
- If more than 15 business days have passed and you have not received your refund, contact us at info@shebrandstore.com.
For any return-related questions, feel free to email us at info@shebrandstore.com.
